Giant Eagle Listens Customer Service

Welcome to your go-to resource for all things Giant Eagle customer service. Whether you’re a regular customer or a first-time visitor, knowing how to contact Giant Eagle may improve your shopping experience. This page contains all of the important contact information, services, and useful hints for navigating Giant Eagle’s customer assistance.

Contacting Giant Eagle Customer Care

  • Main Customer Service Number: You can contact Giant Eagle’s customer care at 1-800-553-2324. This service is available Monday through Friday, from 8:00 AM to 9:00 PM Eastern Time.
  • Indianapolis Specific Number: For customers in Indianapolis, the dedicated line is 1-866-620-0216, operational during the same hours as the main line​.

Digital Platforms and Social Media

  • Email: You can also reach out via email at [email protected] for specific queries or feedback​.
  • Social Media: For those who prefer social platforms, Giant Eagle is active on Facebook, Twitter, and YouTube, where they share updates and can also address consumer queries.

Online Services and Apps

  • Giant Eagle App: Available on both Google Play Store and Apple App Store, the app not only enhances your shopping experience by allowing you to track perks and clip digital coupons but also keeps a digital version of your Advantage Card.
  • Website: For more detailed information, visiting the official Giant Eagle website is recommended. It provides comprehensive details on products, services, and promotional offers​.

Additional Customer Support

  • Giant Eagle Advantage Card: For queries related to the Advantage Card, the customer care number remains the same (1-800-553-2324). The Advantage Card allows you to save on groceries and gas by earning perks through purchases​.
  • In-Store Assistance: If you prefer face-to-face communication, visiting the customer service desk at any Giant Eagle location can be very helpful. The in-store team is ready to assist with refunds, incorrect charges, or any other store-related queries​ .


Giant Eagle’s dedication to offering thorough customer service is obvious in the many contact methods and online tools offered. Giant Eagle aspires to improve your shopping experience, whether via a phone call, an app, or a visit to the store, by assuring convenience and satisfaction at all times. For more comprehensive queries or special service requests, please utilize the contact information mentioned above to get the best possible help from Giant Eagle.